It’s on our logo, so we should probably explain it. A batting cage is a machine, a net, and a bucket of balls. We wanted the part that happens around it, the arguing about whose turn it is, the pizza going cold because nobody wants to stop.

The problem with most places like this

They’re built for people who already play. Walk into a normal cage facility and it’s obvious within ten seconds whether you belong there. The machines start fast. The regulars know the routine. If you haven’t swung a bat since middle school, you figure that out quickly and you don’t come back.

We built ours the other way around. The machines slow to approx. 28 mph, so an eight‑year‑old can make contact. The screens turn every swing into a number and a game, so people who don’t care about baseball still care about beating their friend. There’s food and a bar, so the people who came along to watch actually have something to do.

What’s actually here

HitTrax suites that measure every swing, exit velocity, launch angle, distance, and turn them into home run derby, team games, and a leaderboard. Trackman golf simulators with real courses and a driving range. Training cages for people who just want quiet reps. And at Liberty Lake, a full kitchen and bar: hand‑tossed pizza, wings, cocktails.

We’re also an authorized Axe Bat retailer, which means you can demo any bat in a live cage against real pitching before you spend a dollar on it. That’s not a normal thing to be able to do.

Two buildings, one idea

Spokane is our north‑side location, HitTrax cages, a Trackman bay, training cages, snacks and beer. Liberty Lake is the bigger one: four HitTrax suites, two golf bays, the Smart Plate, the full bar and kitchen, and the private‑buyout space we use for corporate nights and birthdays.

Who it’s for

Families who need somewhere to go when it’s raining sideways. Kids’ birthday parties. Work teams who are tired of the conference room. League nights. Couples on a Tuesday. Serious players getting reps in before tryouts, and the friend they dragged along who has never done this before.

Everybody hits. That’s the whole thing.

Booking texts are optional. You never have to agree to texts to book a cage, join a membership, sign up for a league, buy anything or use any Hitters service. Every booking works the same whether you opt in or not.

If you do opt in, we’ll text you a confirmation when you book, a reminder before your time, and a note if anything about that booking changes. That is all these texts are for. No deals, no promotions, no marketing.

The details, in full

• Who texts you. Hitters Batting Cages & Training Facility, Liberty Lake and Spokane, WA.
• What you get. Booking confirmations, a reminder before your session, and change or cancellation notices. Nothing else.
• How often. It depends on how often you book — there is no fixed schedule and no recurring campaign.
• Cost. We don’t charge for texts. Message and data rates may apply from your carrier.
• Stopping. Reply STOP to any message and they end immediately. Reply HELP for our contact details, or call (509) 703-7796.
• Opting out costs you nothing else. You keep your booking, your membership and your email list subscription.
• We never sell or share your mobile number. No third party ever receives it for their own marketing. Our messaging provider only carries the message on our behalf.

The other place you can opt in

The same optional checkbox, with the same wording, appears at the last step of booking on this site (“Your details”). It is never ticked for you, and the booking goes through whether or not you tick it. If you booked with us before we added it, we don’t have your consent on record and we won’t text you.

This policy covers experiencehitters.com and the Hitters app, and explains what we collect when you use them, why, and who else sees it. Plain language, because legal boilerplate helps nobody.

Your information is held by the company that operates the location you’re dealing with: AndrewAndDrue, LLC for Liberty Lake, RoginskiGroup, LLC for Spokane. Both are Washington limited liability companies doing business as Hitters, and both handle your information exactly as described below.

What we collect

• What you type into a form. Our contact, party quote, sponsorship, and email signup forms collect what you enter, typically your name, email address, phone number, and your message.
• Booking and membership details. If you reserve time or join a membership, we collect your name, phone, email, and the details of the booking. Card details go straight to Square, we never see or store your card number.
• Basic usage data. Google Analytics records anonymous information about which pages get visited, roughly where visitors are, and what device they use.
• Your location choice. If you tick “remember my location,” we save which of our two facilities you picked in your own browser. It never leaves your device and you can clear it any time by clearing your browser data.

Who else it goes to

We don’t sell your information. Ever. We share it only with the services that make the site work:

• Square, bookings, payments, gift cards, and memberships.
• Web3Forms, delivers form submissions to our inbox.
• Google Analytics, anonymous site traffic statistics.
• WaiverForever, digital liability waivers.

Email

If you join our list we’ll send occasional notes about deals, league nights, and events. Every one has an unsubscribe link, and replying “unsubscribe” to any message works too. We won’t add you to the list just because you filled out a contact form.

Children

Plenty of our guests are kids, that’s the point. But this website isn’t directed at children under 13, and we don’t knowingly collect their information online. Bookings and waivers for minors are made by a parent or guardian. If you believe a child has given us information through this site, email us and we’ll delete it.

Your choices

You can ask us what we have about you, ask us to correct it, or ask us to delete it. Email info@hittersspokane.com and we’ll take care of it. You can also block cookies in your browser settings, the site still works, we just lose the traffic stats.

The Hitters app

The app works without an account. If you sign in, we use:

• Your mobile number, to sign you in with a one-time code sent by text, and to find your bookings, membership and rewards. Signing in sends one text with the code; it does not sign you up for any other texts.
• Your name and email, if you add them, for your bookings and receipts.
• Hitters Rewards: the points you earn when you pay at Hitters and the rewards you use. We keep this ourselves, against your mobile number.
• Notifications, only if you turn them on: a message when your cage is ready. Never marketing. You can turn them off in the app or in your phone’s settings.

The app takes no payments. Cards used at Hitters go to Square, as above.

Deleting your account

In the app: Profile, then Delete account. Without the app: email info@hittersspokane.com from any address with the mobile number on the account, and we delete it within 30 days. Deleting removes your sign-in, your rewards points and your contact details. A few records stay because the law or our books need them: a past booking stays on our calendar without your name, a signed membership agreement is kept as the record of what was agreed, and if you ever replied STOP to our texts we keep a scrambled copy of your number so we never text it again. Deleting the app account does not cancel an active membership; cancel that with us first.

Text messages

If you tick the box when you book — or sign up on our text updates page — we’ll text you a confirmation and a reminder before your time. That is all those texts are for. They are about the booking you made, not marketing. The box is never ticked for you, in either place, and it is optional: you can book and use everything at Hitters without it.

• We never sell or share your mobile number. No third party receives it for their own marketing, ever. Our messaging provider only carries the message on our behalf.
• Reply STOP to any text and they stop. Reply HELP and you’ll get our contact details. Opting out of texts changes nothing else, you keep your booking, your membership, and your email.
• Message and data rates may apply, and how often you hear from us depends on how often you book.
• We only text people who ticked the box. If you booked before we added it, we don’t have your consent on record and we won’t text you.

Security

The site is served over an encrypted connection and payment information is handled entirely by Square, which is PCI compliant. No system is perfect, but we don’t hold card numbers, so there aren’t any here to lose.

Changes

If we change this policy we’ll update the date at the top. Material changes will be announced on the site.

Questions

Email info@hittersspokane.com or write to us at 24230 E Knox Ln., Liberty Lake, WA 99019.

These are the rules for booking and visiting Hitters, and for using this site. Plain language again, because a page nobody reads protects nobody.

Who you’re dealing with. Hitters Liberty Lake is operated by AndrewAndDrue, LLC. Hitters Spokane is operated by RoginskiGroup, LLC. Both are Washington limited liability companies doing business as Hitters. Your agreement is with the company that runs the location you book, and in these terms “Hitters,” “we” and “us” mean that company.

Booking and canceling

• You’re booking a cage or a bay for a length of time, not a specific one. We’ll put you in the best open cage when you arrive.
• Sessions run 25, 55, 85, or 115 minutes at Liberty Lake (30, 60, 90, or 120 at Spokane, for now). At Liberty Lake every session is booked five minutes short of the clock so staff can reset the cage and have the next group swinging on time. You still get every minute you paid for.
• You pay for the cage, not per person. Bring one friend or bring five, same price.
• Nothing is charged when you book. You pay when you arrive.
• Cancel or reschedule free up to two hours before your time. After that, call us and we’ll sort it out.
• The price you see when you pick a time is the price you pay. Every rate is published in advance and depends only on when you come, never on how busy we are at the time you book.
• Turn up more than fifteen minutes late and we may release the cage to someone waiting.

Parties and private events

• We’ll hold a date for three days at no cost. A deposit of 25% or $100, whichever is more, locks it in.
• Deposits are non-refundable inside 14 days of the event, because the date comes off the calendar.
• Final guest numbers are due seven days before. We’ll cater to that number.
• Party drink tickets are two per adult. Anything beyond that is rung up separately.
• Pre-ordered food gets a 10% discount and is charged whether or not it’s eaten.

Memberships

• Monthly Hitters Club and Club Family plans carry a three-month minimum term. Monthly Cage Athlete and All-Access plans can be cancelled any time. Annual plans are prepaid for 12 months; the annual agreement explains cancellation and refund terms.
• Free time doesn’t roll over. Use your daily and monthly play within each period.
• For Hitters Club and Club Family, member discounts and deals start the day you join. Free cage hours start on your second billing cycle, 30 days after signup, or the same day if you sign up in person at Hitters after a paid cage session that day. You initial this point, and the three-month minimum, when you sign.
• Benefits are for the named member and their immediate party, not for lending out.
• The member discount on parties and events applies to private party packages, not corporate buyouts.
• If a payment fails, benefits pause until the balance is settled.
• Annual plans are ten months’ price for twelve, paid up front.
• Monthly billing repeats automatically until you cancel, subject to your plan’s minimum term. Annual memberships are prepaid for 12 months and do not renew automatically; another year requires your agreement. Cancel monthly billing at the front desk or through the member portal. Applicable taxes and any fees are disclosed before payment.

Text messages

Our booking texts are a transactional program. If you tick the consent box when you book, or on our text updates page at experiencehitters.com/sms, you’ll get a confirmation and a reminder about that booking, plus notice of any change or cancellation.

Texts are optional. Agreeing to texts is never a condition of booking, membership, a league, a party or any purchase, and these Terms do not sign you up for texts. You only get them if you tick the separate, optional box.

• How often you hear from us depends on how often you book. There is no fixed schedule.
• Message and data rates may apply.
• Reply STOP to stop. Reply HELP for help, or call (509) 703-7796.
• Carriers are not liable for delayed or undelivered messages.
• We never sell or share your mobile number with a third party for their marketing. See the privacy policy.

Safety and conduct

• Helmets on anyone under 18 in a live cage. One hitter in the cage at a time, everyone else behind the netting.
• If you pitch to someone, you wear a helmet.
• Staff can stop any session for unsafe behavior. If we stopped it and it was our call, we’ll make the time up.
• Bring your own bat if you like. We’re just not liable if you break it, though we may hang it on the broken bat wall.
• We can refuse service or ask anyone to leave for behavior that makes the room worse for everyone else.

Alcohol

We card everyone who looks under 40, every time, with no exceptions and no arguing about it. We won’t serve anyone visibly intoxicated, and we won’t serve someone we believe is buying for a minor. Anyone who has been drinking may be kept out of the cages, at staff discretion.

Children

All ages are welcome, that’s the point. Under-18s need a waiver signed by a parent or guardian, and children under 13 need an adult with them in the building.

Gift cards

Gift cards don’t expire and carry no fees. They aren’t redeemable for cash except where state law requires it, and we can’t replace one that’s lost or stolen.

Liability

Batting cages and simulators involve moving bats and balls, and there is a real risk of injury. You take part at your own risk, and everyone signs a waiver before their first session. To the fullest extent Washington law allows, Hitters isn’t liable for injury, loss, or damage to property beyond what that waiver and our insurance cover. Nothing here limits liability we can’t limit by law.

This site

We keep the site accurate, but prices, hours, and events change and errors happen. If something is listed wrong we’ll tell you before you’re charged rather than hold you to a mistake. The brand, photography, and copy on this site are ours.

Changes

If we change these terms we’ll update the date at the top. The terms in force when you book are the ones that apply to that booking.

Questions

Email info@hittersspokane.com, call (509) 703-7796, or write to us at 24230 E Knox Ln., Liberty Lake, WA 99019.